ABOUT US

An empty, floodlit football pitch

ABOUT YOUR LOCAL SPORTS CENTRE

Take a video tour through our centre by watching our recent video above

FEATHERSTONE SPORTS CENTRE

At your local sports centre we are committed to providing a service which meets your expectations every time you visit us.

The standards that we are pursuing are as follows:
  • The time and availability of services will be as published in our customer information leaflet
  • Any foreseen change will be duly notified to our customers through the display of appropriate notices within the centre
  • Any unforeseen (emergency) interruptions to services which have been booked will result in refunds and/or an offer of alternative services where possible
  • We are committed to making our service available to people with disabilities, with all facilities accessible via wheelchair and by providing disability training to staff delivering activities for people with disabilities

OUR STAFF WILL BE:

  • Trained and appropriately qualified
  • Easily identifiable by wearing uniforms at all times
  • Identifiable through wearing name badges
  • Polite, helpful and informative at all times
  • Receptive to customer comments and able to act upon such comments to your satisfaction
Our team holding award certificates

YOUR Local Sports CENTRE FACILITIES WILL BE:

Sports/activity areas will be:
  • Clean and safe
  • Furnished with equipment which is in good working order and checked and maintained regularly
  • Set up in accordance with the requirements of the governing body of the activity where necessary
  • Ready for use within five minutes of the commencement of the period booked where equipment changeovers are necessary (except where otherwise agreed in advance with the customer)
  • Illuminated, heated and ventilated to ensure comfort, able and safe activity conditions
All ancillary areas, including changing rooms, showers and toilets will be:
  • Clean, hygienic and in good working order
  • Checked by staff on a regular basis and remedial action taken when necessary
  • Maintained at a temperature which is comfortable and complementary to other areas
In general, we will:
  • Ensure the centre is clean, safe and well maintained
  • Maintain a balanced programme of activities and services which cater for the needs of all sections of the community
  • Maintain prices at a competitive and affordable level for all customers
  • Inspect the facility and services at regular intervals throughout the day and take any necessary remedial action
  • Undertake regular surveys of our customers to ensure that we continue to meet your expectations
  • Pursue continuous improvement in all areas of our organisation




If we have not met any of these standards, please contact a member of staff or complete a customer talkback form located at the reception area. The Duty Manager will be available whenever possible to discuss any issue with you.

Find out more about Featherstone Sports Centre in Southall today

Call 020 8813 9886
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